Visa Disclaimer

Ontourage includes features that assist users in preparing visa applications and organising the supporting documents required for immigration processes. These features are designed to streamline the collection, storage and submission of documents — not to provide immigration advice.

This disclaimer explains the limits of what Ontourage's visa features can do and the responsibilities you retain when using them.

Ontourage is a private software platform. We are not a government department, immigration authority, embassy, consulate or any other official body. We have no role in deciding whether a visa is granted, refused or delayed.

Ontourage does not guarantee that any visa application prepared or organised using our platform will be approved. Visa outcomes depend on many factors outside our control, including the applicant's circumstances, the destination country's requirements and the discretion of the assessing officer.

Immigration decisions are made solely by the relevant government department, embassy, consulate or other authorised body. Ontourage has no influence over the outcome of an application and cannot expedite, advocate for or appeal a decision on your behalf.

You are responsible for ensuring that all information submitted in connection with a visa application is complete, accurate and truthful. Ontourage helps you organise and store documents, but it is your responsibility to verify that the contents meet the requirements of the relevant authority before submission.

Providing false, misleading or incomplete information may result in a visa refusal, a ban on future applications, or other legal consequences. Ontourage accepts no liability for the accuracy of information you enter or submit.

Immigration rules, eligibility criteria, required documents and processing times can change without notice. Government authorities may update their requirements at any time, and information that was correct at the time it was entered may become outdated.

Always confirm current requirements directly with the relevant government authority or an authorised immigration professional before submitting an application.

Where migration advice is required, you should seek advice from a registered migration agent, an Australian legal practitioner, or another authorised immigration professional in the relevant jurisdiction. Ontourage is not a substitute for professional migration advice.

If your circumstances are complex — for example, involving previous refusals, character or health concerns, or unusual visa categories — we strongly recommend obtaining professional advice before applying.

Ontourage is a document management and workflow platform. It should not be relied upon as legal advice, immigration advice, or a definitive statement of your eligibility for any visa. The information and tools we provide are for general organisational purposes only.

By using Ontourage's visa features, you acknowledge that you have read and understood this disclaimer and that you remain responsible for your immigration decisions and submissions.

If you have questions about this disclaimer or Ontourage's visa features, contact us at support@ontourage.io.