Support Centre

Support Centre

A unified support hub combining ticket-based support with an AI-powered assistant.

Support Tickets

• Create and track support tickets with priority levels
• Ticket status workflow: open, in progress, resolved, closed
• Full conversation history per ticket
• Categorised for routing to the right team

Arya AI Support Chat

• Instant answers from an AI assistant trained on Ontourage
• Conversation history saved for reference
• Escalation to human support when needed
• Available to all authenticated users